PRIVACY & COOKIE POLICY

Cascade Retail Systems
Last Updated: 26 February 2026

1. Introduction

Cascade Retail Systems (“Cascade”, “we”, “us”, or “our”) operates managed retail operations platforms that support multi-store retail groups and distributed trading environments.

From our base in Seattle, Washington, we provide operational systems used by central retail teams, store managers, and support functions to coordinate daily store activity across multiple locations.

This Privacy & Cookie Policy explains how we collect, use, process, store, and protect personal information when:

• You visit our website
• You contact us
• You engage us to operate retail coordination environments
• You interact with systems we manage on behalf of clients

2. Company Details

Company Name:
Cascade Retail Systems

Headquarters:
Seattle, Washington, United States

Privacy Contact Email:
privacy@cascaderetailsystems.com

3. Our Role in Data Processing

Data Controller
We act as a data controller when processing personal information for our own business purposes, including website enquiries, commercial discussions, and vendor communications.

Service Provider / Processor
When operating retail operational environments on behalf of clients, we act as a service provider (or data processor where applicable). In these cases, the client organisation determines how personal data is used within the platform.

4. Categories of Personal Information We Collect

Business Contact Information

• Name
• Company name
• Job title
• Business email address
• Telephone number
• Information voluntarily submitted via contact forms or correspondence

Retail Operational Data (Client Environments)

• User account identifiers
• Access and activity logs
• Store coordination updates
• Task assignments
• Operational reporting data

Where such information includes personal data (such as employee names or user identifiers), it is processed strictly under client instruction and contractual agreement.

Technical & Website Usage Data

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of access
• Referral source

5. Purpose of Processing

• Responding to enquiries and commercial discussions
• Operating and maintaining retail coordination platforms
• Supporting daily store activity and cross-location coordination
• Ensuring system continuity, performance, and security
• Improving website functionality
• Complying with legal obligations

Cascade Retail Systems does not sell personal information.

6. U.S. Privacy Rights

Depending on your state of residence, you may have rights under applicable U.S. privacy laws, including the right to:

• Request access to personal information we hold
• Request correction of inaccurate information
• Request deletion of personal information
• Opt out of the sale or sharing of personal information
• Receive equal service regardless of exercising privacy rights

Cascade Retail Systems does not sell or share personal information for cross-context behavioural advertising.

7. Data Sharing

We may share personal information with:

• Technology and hosting providers
• Monitoring and support service providers
• Professional advisers (legal, accounting, compliance)
• Regulatory authorities where legally required

All third parties are required to implement appropriate data protection and confidentiality safeguards.

8. International Data Transfers

As we support retail organisations operating internationally, personal information may be processed outside the United States.

Where required, we implement appropriate contractual and organisational safeguards to protect personal information during cross-border transfers.

9. Data Retention

We retain personal information only for as long as necessary to:

• Support active client engagements
• Maintain operational records
• Comply with legal and regulatory obligations

Website enquiry data is generally retained for up to 24 months unless a longer commercial relationship is established. Retention of client platform data is governed by contractual arrangements.

10. Data Security

Cascade Retail Systems implements appropriate technical and organisational measures to protect personal information, including controlled system access, logging, monitoring, and structured change management processes designed to maintain operational stability.

11. Cookies

Our website uses cookies to ensure proper functionality and to understand how visitors interact with our site.

12. Types of Cookies We Use

Essential Cookies – Necessary for website functionality and security.

Analytics Cookies – Used to analyse website usage and improve user experience. Where required by law, these are used only with consent.

Marketing Cookies – We do not use behavioural advertising or marketing cookies.

13. Managing Cookie Preferences

You may accept or decline non-essential cookies via our cookie banner or adjust your browser settings to block or delete cookies at any time.

14. Children’s Data

Our services are directed at business users and professional retail organisations. We do not knowingly collect personal information from children.

15. Updates to This Policy

This Privacy & Cookie Policy may be updated periodically. The most current version will always be available on our website with the updated revision date indicated above.